Q? HOW LONG WILL I HAVE TO WAIT FOR MY CARPETS TO DRY?
A. With the Rotovac carpet cleaning unit we get the dirty water out that most other companies leave behind. We only use truck mounted cleaning units so your carpets can be dry in as little as 3 hours to 12 hours. Your carpet’s drying time depends on many factors, the height and weight of your carpet, if you have ceiling fans in the rooms being cleaned and how humid of a day it is just to name a few. You can also rent high velocity drying fans from us to dry the carpet EXTRA FAST!
Q? HOW OFTEN SHOULD I GET MY CARPETS CLEANED?
A. We recommend once every 6 to 8 months. Even if your carpet appears clean there is still dirt and grit in the fibers and at the base. While vacuuming regularly will promote good carpet health it can only do so much. With hot water heat extraction and our Rotovac cleaning unit we get your carpets TURBO CLEAN.
Q? I HAVEN’T HAD MY CARPETS CLEANED IN A LONG TIME AND I FEEL EMBARRASSED TO CALL FOR SERVICE.
A. There is nothing to be ashamed of. Everyone has a life of their own and getting the carpet cleaned isn’t always on the top of the “to do list”. Our technicians understand this and will not past judgment because your carpets have not been cleaned regularly. We can normally save you thousands of dollars by restoring and cleaning your carpets versus you buying new carpet. It’s worth a TURBO CLEAN before you make that expensive decision to replace heavily soiled carpet.
Q? DOES THE ROTOVAC REALLY MAKE THAT BIG OF A DIFFERENCE?
A. ABSOLUTELY! The Rotovac uses an electric motor to make up to 750 cleaning passes per minute. The Turbo Clean carpet technician simply guides the machine over the carpet and the machine does the muscle. Compared to the standard carpet technician who uses a manual cleaning wand; the cleaning of your carpets is based on how much muscle and stamina the technician has. People naturally get tired and drained so the manual wand cleaning method can vary from job to job. But with the Rotovac as long as electricity is running through its motor no matter if you are our first job in the morning or our last job in the evening you will get the same outstanding results.
Q? WHAT IF I AM NOT 100% SATISFIED WITH YOUR SERVICE?
A. We offer a 100% satisfaction guarantee. Within the first 5 days after we have cleaned your floor you can call us to come out free of charge to retreat any area that we previously treated. If you are concerned about a stain or dirty high traffic area then you would have had to of paid for that extra cleaning service during the initial visit. The good news is that we get most stains out WITHOUT charging to do it. Honesty and integrity are very important to our business model.
Q? WILL YOU REMOVE ALL MY STAINS?
A. There is a difference between a spot and a stain: It is important as carpet cleaning professionals that we inform our customers of the difference so there is not an exaggerated expectation.
A spot is any foreign material (soil, liquid, etc.) that is removable by regular carpet steam cleaning methods. (The foreign material is on or around the carpet fiber.)
A stain is foreign material (soil, liquid, etc.) on the carpet fiber that is not usually removable by regular carpet cleaning or steam cleaning methods. The foreign material has penetrated or impregnated fiber and has changed or damaged the fiber itself. Even with a Scotch guard or other carpet protector the stain could dissolve these protectants when they come in contact with the fiber or the carpet protector was already removed or dissolved prior to the stain coming in contact with the carpet. Some stains may be very difficult or impossible to remove. A legitimate carpet cleaning company cannot guarantee that the stain can be successfully removed. Sometimes the only option is to cut out the stain and replace it with a piece of carpet from the back of a closet in the home.
